Free Delivery on orders over £50. Orders dispatched within 5-7 working days. Local delivery and collection options available in Gravesend.
SHIPPING & RETURNS
SHIPPING POLICY
How Much is Shipping?
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Shipping varies but is usually between £3.99 - £8.50 (depending on weight) for UK Mainland orders. Delivery is FREE to UK Mainland on orders over £50.
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When Will I Receive My Order?
UK Shipping estimates will appear when selecting delivery options upon checkout, however these are not set in stone as we may have to wait for stock to come in, or during busy periods such as Christmas etc. For delivery time frames offered, please be aware this is our best estimate and not a guarantee.
We will dispatch UK Mainland orders Evri Standard or Evri Next Day, as selected by you. A dispatch confirmation will be emailed to you when the goods have been sent. Your order will be dispatched within 4 working days of receipt (other than product options which specify a longer timeframe) using your chosen delivery method.
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Non-Deliveries
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Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.
If you receive a card to say that the courier attempted delivery please contact the courier immediately using the details on the calling card. Couriers apply significant fines and redirection fees to items that cannot be delivered due to incorrect or incomplete address details and to items that are not called for or arranged for redelivery within 5 days of the first attempt to deliver. Any such fines, fees and subsequent redelivery costs will be passed on to you.
If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you, or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery fee. On such grounds, we also reserve the right to refuse postage refunds if an order is subsequently cancelled.
RETURN & EXCHANGE POLICY
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The maximum return shipping cost is limited to £3.95, if you feel the return shipping cost would be higher than this, then please contact us first. We will not pay the return cost for any method greater than £3.95 without prior approval.
We are afraid we cannot accept returns for cosmetic products, that are opened and empty packaging whose hygiene would have been compromised.
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You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
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If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
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If you consider that an issue has not been resolved to your satisfaction we would encourage you to let us know. You should contact us by emailing ahotulag@gmail.com